Friday, April 1, 2011

Bad Service From A Bad Employee

I had a bad experience with one of famous ice cream cafe here in Medan, yesterday.It was about 10.30 A.M and I was actually accompanying my daughter in school. After leaving her in her class room, I went to a big plaza, Cambridge,  nearby with a friend of mine. When we saw that ice cream cafe called Fountain Cafe, I suddenly thought that I would love to buy a scoop of ice cream and my friend agreed. We entered the restaurant and sit. Not long after that, a guy showed up and told us that the restaurant hasn't opened yet since the operation hour starts from 11 AM daily.

Well, we're so ready to leave the restaurant when my friend asked him whether we can buy just two scoops of ice cream to go, because we saw that the ice cream box was already there and ready to serve. All they need is just a scoop. It took more than five minutes for him to ask one of his friend to serve us. A woman finally came up. I thought she's just washed her face when he called her, and she's not happy with that. She asked us about the kind of ice cream flavor that we want in a rush and absolutely without a smile. She didn't even feel that she needs at least to wipe her wet face first before serving customers like us. She looks so dirty with a wet face like that.

I never thought that a well known such as Fountain Cafe still hire a bad attitude employee like her. Without any doubt, she saw her upset and ugly face in front of us who come to deliver our money to her store. I just can't find any store manager among them to complain, since all I can see is just about ten employees were sitting in the tables and talking each other. And this stupid impolite women served us so badly.

I don't know if this article will do any good for this restaurant in the future. I tried to find a kind of customer complain box around the store and found nothing. I also try if I can find any phone number which I can use to deliver my complain directly to the management and still found nothing. That's why I write this here then I hope someday one of the the persons in charge in Fountain Cafe, Cambridge, Medan will do something about their employees. Well, at least teach and train them about the basic standards of working in sales and services area.


  1. sometimes the employees dont' want the job, to serve someone but, there aren't another job to do, so they don't work in sincere heart.

  2. I have to agree with ladyonthemirror...could they just pretend to smile at!

    visiting here Risma...great to be here!


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